Terms of Service

Last Updated: October 24, 2026
Welcome to Taxitel ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, booking platforms, and transportation/travel services (collectively, the "Services").
By accessing, browsing, or booking any service through Taxitel, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our Services.

1. Booking & Confirmations
Booking Process: Bookings can be made online through our website, mobile application, or via phone/WhatsApp customer support.
Confirmation: A booking is considered confirmed only after Taxitel issues a formal booking confirmation via Email, SMS, or WhatsApp along with a unique booking reference ID.
Accuracy of Details: You are responsible for providing accurate travel information (e.g., pick-up address, flight details, contact details, date, and time). Taxitel is not liable for delayed or missed services resulting from incorrect information provided by the customer.

2. Pricing & Payment Terms
Fares & Quotes: All fares quoted are based on availability and current rates. Fares may vary based on vehicle type, distance, time, peak hours, toll fees, state entry taxes, and parking fees unless explicitly stated as inclusive.
Toll, Parking & Taxes: Unless specified as an all-inclusive package, state taxes, toll charges, parking fees, and driver allowances are to be paid directly by the customer or will be added to the final invoice.
Payment Methods: Payments can be made via credit/debit cards, UPI, net banking, or cash to the driver (where applicable).
Advance Payment: Taxitel reserves the right to require an advance deposit or partial payment to confirm bookings during peak seasons or for long-distance outstation trips.

3. Cancellations & Refunds
Cancellation by Customer:
Local Rentals / Airport Transfers: Cancellations made up to [2/4/6] hours prior to the scheduled pick-up time may be eligible for a full refund or free cancellation.
Outstation / Multi-day Trips: Cancellations made at least [24 hours] prior to pick-up time will receive a refund, subject to standard processing fees.
Late Cancellations & No-Shows: Cancellations made after the permitted window or failure to arrive at the designated pick-up location within [15-30 minutes] of the scheduled time may result in a complete forfeiture of any advance or a full charge for the booking.
Cancellation by Taxitel: Taxitel reserves the right to cancel or re-schedule a booking due to operational constraints, extreme weather, vehicle breakdown, or force majeure. In such cases, a 100% refund or an alternative vehicle option will be offered.
Refund Processing: Approved refunds will be processed within [5 to 7 business days] to the original payment method.

4. Passenger Responsibilities & Code of Conduct
Punctuality: Passengers must be ready at the designated pick-up point at the agreed time. Driver wait time beyond the complimentary period may incur additional charges.
Luggage Policy: Passengers are expected to bring luggage that comfortably fits within the vehicle category booked. Drivers reserve the right to refuse luggage that exceeds safety or capacity limits.
Prohibited Activities:
Smoking, consumption of alcohol, or use of illegal substances inside the vehicle is strictly prohibited.
Any damage caused to the vehicle interior or exterior due to negligence, spilling, or vandalism will result in cleaning or repair fees charged to the passenger.
Behavior: Passengers must treat drivers with respect. Taxitel reserves the right to refuse service or terminate a ride immediately without refund if a passenger displays abusive, dangerous, or illegal behavior.

5. Delays & Force Majeure
Taxitel strives to deliver timely service; however, we are not liable for delays, missed connections, or inability to perform services caused by events beyond our reasonable control, including:
Severe weather conditions
Natural disasters
Severe traffic congestion or road blockages
Strikes, political protests, or government restrictions
Unforeseen mechanical breakdowns (in such cases, Taxitel will attempt to arrange alternate transport as quickly as possible).

6. Limitation of Liability
Personal Belongings: Taxitel and its drivers are not responsible for lost, damaged, or stolen personal belongings left inside the vehicle. Passengers are advised to check all items before exiting.
Indirect Damages: To the maximum extent permitted by law, Taxitel shall not be liable for any indirect, incidental, consequential, or compensatory damages (including lost flights, missed events, or lost business opportunities) arising from the use or inability to use our services.

7. Intellectual Property
All content on the Taxitel website and mobile application—including logos, graphics, text, software, and brand assets—is the exclusive property of Taxitel and protected by intellectual property laws. Unauthorized reproduction or use is strictly prohibited.

8. Modifications to Terms
Taxitel reserves the right to update, modify, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon posting on this page. Continued use of our website or services following any changes constitutes acceptance of those updates.

9. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms or Taxitel services shall be subject to the exclusive jurisdiction of the competent courts in [City / State, e.g., Kerala, India].

10. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us:
Company Name: Taxitel
Email: taxitel.in@gmail.com
Phone: +919847019293
Address: Near Airport, Enjackal, Trivandrum, Kerala, India